Alert of type [Subaccount Certificate] has been triggered by Cloud Connector

We may received the below error while requesting a Subaccount Certificate in Cloud Connector.

Error: 

An error occurred when trying to connect. See 'Log And Trace Files' and in particular ljs_trace.log for details. Associated entries were logged on or around 2024-06-26 14:35:18,160 +0000."

Resolution: 

The error message indicates that there was an issue connecting to the system, and it suggests checking the 'Log And Trace Files' for more details, specifically the ljs_trace.log file around the timestamp provided. Here are the steps to diagnose and resolve this issue:

Steps to Diagnose and Resolve the Connection Error

1. Check the Log Files

• Locate the Log Files: Find the ljs_trace.log file. This is typically located in the log directory of your SAP HANA installation.
• Review the Logs: Open the ljs_trace.log file and look for entries around 2024-06-26 14:35:18,160 +0000. This should give you more specific information about the error

2: User Name and Password / Authorization 

          Please ensure the username and password we are providing have sufficient rights. most of the time S-User ID password will work. 

3. Contact SAP Support

• Support Ticket: If the issue persists and you are unable to resolve it with the above steps, consider opening a support ticket with SAP for further assistance. Provide them with the log details and any other relevant information.