Symptom
This article introduces how to find the corresponding work process trace file for SM21 System log error or ST22 dump.
Work process trace file contains important information for SAP Support to analyze the root cause(especially for memory/kernel related issues).
Environment
SAP NetWeaver
Resolution
1. Find out on which application server and on which process did the error/dump occur:
- Runtime Errors - ST22
Logon by EN, check "System environment" section:
- System Log - SM21
The application server is displayed on the result list , then check “Nr” column for the work process number:
2. Switch to the application server from SM51, then search the trace file by ST11.
3. Download (save to txt file) and provide the work process trace file to SAP support if necessary.